Sales Consultant Position

About Us

We are one of the leading Sage Authorised Training Centres (ATCs) in South Africa. We also provide Excel and other business course training.

Job Specification

We are seeking a proactive and self-motivated Sales Consultant to join our training company. This multifaceted role combines inbound lead management, customer advisory services, and proactive business development activities. The ideal candidate will be comfortable managing multiple communication channels while demonstrating initiative during quieter periods.

Key Responsibilities

Inbound Lead Management & Course Advisory

• Handle incoming telephone enquiries from prospective clients
• Provide expert guidance on course selection, including SAGE accounting and SAGE payroll training programmes
• Assess client needs and recommend the most appropriate software package and course option
• Deliver consultative advice to help clients make informed decisions about their training requirements
• Manage WhatsApp chat enquiries, responding promptly and professionally to online messages
• Provide the same high standard of course advisory services across all communication channels

Outbound Business Development

• Conduct proactive outbound calling campaigns to generate new business opportunities
• Execute LinkedIn outreach strategies to connect with potential clients
• Self-manage workload during periods when inbound activity is lower
• Identify and pursue new sales opportunities independently
• Build and maintain a pipeline of prospective clients

Administrative Duties

• Complete necessary administrative tasks related to client enquiries and bookings
• Maintain accurate records of client interactions and sales activities
• Support general office administration as required

Essential Requirements

Communication Skills

• Excellent verbal communication skills with a professional telephone manner
• Strong written communication abilities for chat and email correspondence
• Ability to explain technical course information in an accessible way
• Fast and accurate typing skills for managing online chat conversations

Personal Attributes

• Self-motivated with strong initiative and ability to work independently
• Proactive approach to workload management
• Comfortable switching between reactive (inbound) and proactive (outbound) activities
• Resilient and persistent in pursuing business development opportunities

Technical Skills

• Strong computer literacy and comfort with digital tools
• Ability to navigate multiple systems and platforms simultaneously
• Quick learner who can master new software and processes

Advantageous Experience

• Previous call centre or customer service experience
• Sales or business development background
• Experience with CRM systems
• Knowledge of SAGE software products (training will be provided)
• LinkedIn prospecting or social selling experience

What We Offer

• Comprehensive training on our course offerings and sales processes
• Training on outbound calling techniques and LinkedIn outreach strategies
• Opportunity to develop diverse sales and customer service skills
• Supportive team environment